Refund policy
Return & Refund Policy – Lismabeauty
At Lismabeauty, we are committed to providing high-quality products and services. Please read our policy carefully before making a purchase.
1. Services (Hair, Makeup, Bridal)
All service bookings are non-refundable.
Once a booking is confirmed, no refunds will be issued under any circumstances.
2. Hair Products (Wigs, Extensions, Bundle's
We accept returns under the following conditions:
- Return must be requested within 2 days of delivery
- Item must be unused, unworn, and in original condition
- Packaging must be intact
3. Non-Returnable Items
We do NOT accept returns or refunds for:
•Used or worn hair products
- Customized or altered wigs
- Sale or discounted items
- Bridal or event bookings
4. Exchanges
Exchanges are only allowed if:
- The product is defective or damaged upon delivery
- Proof (photo/video) is provided within 24 hours
5. Refunds (if applicable)
If your return is approved:
- Refund will be processed within 3–5 business days
- Refund will be issued via the original payment method or agreed alternative
6. Return Process
To request a return or exchange, contact us via:
- WhatsApp: 0759005758
- Email: lismawaziri15@gmail.com
Our team will guide you through the return process.
7. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective
- Original delivery fees are non-refundable
8. Contact Information
Lismabeauty
Location: Dar es Salaam, Tanzania
WhatsApp: 0759005758
Email: lismawaziri15@gmail.com